| FAQS |
Here are answers to questions you most likely will ask us.
| How long have you been in business? TOP
Mums2be has been an online seller of maternity wear and breastfeeding tops since 2003. We are an Australian registered business (ABN 65 271 288 535). Why should I buy nursing clothing? TOP
As the seasons change while your pregnancy progresses you maternity tops may become inappropriate for the current season, especially if you are heading into a warmer season and normal clothes will usually not stretch or be long enough over your expanding bump. You may also be looking forward to fitting back into normal clothes and with that in mind if you're planning to breast feed then nursing tops are designed to be functional as well as fashionable and stretch for transitional wear.
Some mothers may find nursing in public a challenge or embarrassing at first especially if mum and baby are still learning What size should I buy? TOP
It is best to purchase your pre-pregnancy size as maternity clothing and fabric is designed to stretch with your changing shape. Please refer to our sizing guides for a perfect fit as sizes do vary slightly between different brands and styles. Generally your current bust measurement will give you a good indication of your size. What payment methods do you accept? TOP
We accept bank deposit, Australia money order and credit card or bank transfer via paypal.
What about your websites Security? TOP
Mums 2 Be use secure pages for storing names and addresses.
Paypal uses a high level of Data Encryption making the safe guarding of your financial and personal information. What will you do with my personal information? TOP
Mums 2 Be will keep your personal details, email address and shipping information in our restricted database of our website for a short period of time and when gift vouchers are issued. This information will not be disclosed to any third party. What about linked sites? TOP
Mums 2 Be may provide links to third party sites but is not responsible in anyway for the content provided on these sites nor do we endorse these sites. Please review linked sites Privacy Statement to determine their use of information .
How much is shipping? TOP
Mums 2 Be are now offering "Free Shipping" on all orders over $70.00 within Australia.
Checkout our Payments & Deliveries page for all information regarding local, National and International locations. How long will delivery take? TOP
We will dispatch your order within 24 hours of receiving payment. Depending on your location please allow 1-7 days for delivery (Australia wide).
For overnight/next day delivery please place your order before 11.30am Monday to Friday, EST Australia only orders.
International orders will take between 10-14 days for delivery. What is your returns policy? TOP
We want you to be completely satisfied with your order - if you have any problems please contact us and we will do our best to help.
Please return all items for exchange or refund within 7 days of receipt. Email us first about your return and then send your item/s to PO Box 353, Ferntree Gully, VIC 3156 with a note with your reason for the return.
Sale or clearance items can not be returned for refunds or exchanges, so please choose carefully. All items for return must be posted within 14 days via express or registered post (for proof of sending) in its original condition and packaging, ie. item is unused, unsoiled and undamaged with tags still attached. Shipping and handling costs are not refundable.
Refunds will be issued on our non sale/clearance items via the original payment method.
As postage is expensive for us, refunds on "Free post offers" are subject to refunds less the original postage costs for Mums2Be. How do I contact your customer service? TOP
Phone calls are by appointment only and you
will need to email us first to arrange a suitable time
to call.
email us
Address:
PO BOX 353
Ferntree Gully b/c
VIC 3156 What if I change my mind after I receive the goods? TOP
We offer 100% money back guarantee Please refer to our Returns Policy. |
