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FAQs
| FAQS |
Here are answers to questions you most likely will ask us.
| How long have you been in business? TOP
Mums2Be was created by a Mum for Mums in 2008. We offer the easiest ways to buy the best quality products for Mums and Mums-to-be.
We are an Australian registered business, ABN 65 271 288 535. What are your Terms and Conditions? TOP
See our Return Policy page here. Why should I buy nursing or maternity clothing? TOP
It can be very uncomfortable and difficult to function in non-maternity or non-nursing clothes when you are pregnant and nursing. You need extra support for a growing belly and growing breasts. When you are nursing your breasts will change in size every day, and you will need a lot of support to feel comfortable during this already new and often time's difficult time. Maternity and nursing clothes make life a little less complicated for an already stressed out Mum. They also offer added privacy and discretion when nursing an infant in public or private. At the end of the day having the right clothes and equipment give you one less thing to worry about. What size should I buy? TOP
Maternity dress/breastfeeding top sizing guidelines
Choosing a size when purchasing a new maternity or Breastfeeding top can be difficult, but it is also very important not only for comfort but for function. You will need support but you may experience tenderness at the end of your pregnancy and on into nursing. You must also realize that your size is going to continue to change. That is why we have devised a way to measure for some growth.
• First, find your band size. Measure your under bust. Measure around the body, just under the arms, with a measuring tape. Remember to stand up straight and breathe normally. If the measurement is an odd number add one, 39 would be 40.
• Take into account your pregnancy. If you are already near the end of your pregnancy and are buying for a nursing top add one to two inches to accommodate your milk coming in. During nursing your breasts will change in size each day. You will want to be comfortable and will need the extra room for growth.
• Remember that breasts will swell and decrease in size on a daily basis when nursing. This is perfectly normal and good. Just make sure that you allow for room to grow during the different stages of nursing.
What payment methods do you accept? TOP
We accept payment via Pay Pal Express, Bank Deposit or internet transfer, and Visa and MasterCard. All our methods are safe and secure to help make the process easy for you.
See our Payment page here.
Update your cart here.
Track your order here. What about your website Security? TOP
Mums 2 Be transactions are processed as part of Mal's Ecommerce. to store and guard your personal and financial information.
PayPal uses a high level of Data Encryption making the safe guarding of your financial and personal information. What will you do with my personal information? TOP
Your personal information is stored in a restricted database for a short time in order to fulfill you orders. All personal information is secured and protected and will not be given out to any third party. What about linked sites? TOP
At Mums2Be we like to provide you with third party sites that may help you in your quest for knowledge of different parenting tips, maternity tips, and merchandise. While we provide links to various sites we do not endorse any site or take responsibility for any content on them. Please review each linked sites Privacy Statement to safeguard yourself. How much is shipping? TOP
Mums 2 Be are now offering "Free Shipping" on all orders over $100.00 within Australia.
See our Payments & Deliveries page for all information regarding local, national and international locations. How long will delivery take? TOP
We will dispatch your order within 24 hours of receiving payment. Depending on your location please allow 1-7 days for delivery (Australia wide).
For overnight/next day delivery please place your order before 2 pm Monday to Friday, EST Australia only orders.
International orders will take between 10-14 days for delivery. What is your returns policy? TOP
We pride ourselves on great customer service. If you have any issue with your order or are not satisfied please contact us and we will do our best to fix any issue. We offer easy and hassle-free returns. When filing for a refund or exchange please return all items within 7 days. For best service email us about returns and issues and we will deal with them quickly. Sale and clearance items are subject to availability when filing a return or exchange. All returned or exchanged items must be posted within 14 days and posted via express or registered post in it's original condition and packaging, tags attached. Shipping and handling costs are non-refundable unless product was faulty. Refunds will be credited to you through the original purchasing method (ie. Credit card, paypal, ATM.) "Free Post Offers" are subject to lower refunds. Items marked N/R or C/O (undergarments, hosiery, samples, seconds or final clearance) are non-refundable.
NOTE: Please follow the garments washing/care instructions to avoid any problems with our garments.
Some garments may be only suitable for hand washing or dry-clean only.
See our Returns Page here. How do I contact your customer service? TOP
email us
Ph +6138740 3472 9.30am - 3pm Mon - Friday
Address:
66 Borg Crescent, 3179, VIC, Australia What if I change my mind after I receive the goods? TOP
Please refer to our Returns Policy.
Orders can not be cancelled once they are dispatched for delivery. How do I register on your website? TOP
All you need to do is make a purchase and then your tracking details are used to log in as a customer. It is NOT necessary to register first. How do I redeem a discount code? TOP
You can join our Newsletter and you will receive our "repeat customer" discount code. You will also gain access to other promotional codes sent straight to your inbox!
You can redeem your customer codes through the coupon box when completing your order
Redeem vouchers
Most merchants only allow a gift voucher to be used for part payment of an order. That is, the order total must always be more than the gift voucher and the customer must pay for the remainder.
e.g. If the order total is less than the gift voucher: One voucher per customer.
Promo codes can be used for more than one transaction e.g. when sent out via any sale alert or website promotion via our own site or a third party site.
Mums2Be reserves the right to cancel any transaction/s due to miss use of gift vouchers e.g. entering the same gift voucher number into multiple separate transactions to gain an extra discount.
What is your cancellation policy? TOP
Orders that are waiting to be sent out and are in processing cannot be cancelled. Once you have confirmed your order in the purchasing process you cannot cancel the order, however, you can return the product. Please see our return and exchange policy. If you experience trouble with checkout please Contact us and we will assist you in any way we can.
See our Returns Page here.
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